Effective date: 2026-11-12
We want you to be happy with every book you buy from Mansofy Studio.
1. Ebooks - 14-day money-back guarantee
If you are not satisfied with an ebook for any reason, you may request a full refund within 14 days of the purchase date. After a refund, the license to use the ebook ends and you agree to delete all copies of the file.
2. Printed books - 30-day returns
- You may return new, unused printed books in their original condition within 30 days of delivery for a full refund of the book price.
- How to return: email support@yourdomain.com with your order number and the book(s) you want to return. We will reply with the return address and instructions. Please do not send items back without contacting us first.
- Return shipping: the customer pays return shipping, unless the book is damaged, defective or we sent the wrong item. We recommend a trackable shipping service.
- Original shipping fees are not refundable, except when the return is due to our error.
- Books that are damaged after delivery, written in, or otherwise not in resalable condition may be refused or partially refunded.
Damaged, defective or wrong items
If a printed book arrives damaged, misprinted or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a free replacement or give you a full refund including shipping - you will not need to pay for any return.
Order cancellations
Printed-book orders can be cancelled for a full refund before they ship. Email support@yourdomain.com as soon as possible. Once an order has shipped, please follow the return process above. Ebook orders are delivered instantly and are covered by the money-back guarantee instead.
3. How refunds are issued
- Refunds are issued to the original payment method through our payment provider, Airwallex.
- Ebook refunds are processed within 5 business days of your request. Printed-book refunds are processed within 5 business days after we receive and inspect the return.
- Depending on your bank, it may take an additional 5-10 business days for the refund to appear on your statement.
4. Exceptions
We may decline requests that show clear abuse, such as repeated purchase-and-refund of many titles. This does not affect your rights under applicable law.
5. Contact
MANSOFY STUDIO LLC - support@yourdomain.com - +1 (000) 000-0000 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States