Effective date: 2026-11-12
Mansofy Studio sells two kinds of products: ebooks (digital downloads) and printed books (shipped to you). This policy explains how each is delivered.
1. Ebooks (digital delivery)
- No shipping, no fees. Ebooks are delivered electronically in PDF and/or EPUB format.
- Instant access: right after your payment is confirmed you will see a download button on the confirmation page, and we email the download link to the address entered at checkout.
- Download links stay valid for a limited time (typically 30 days). If a link expires, email support@yourdomain.com and we will send a new one.
- Ebooks are available to customers worldwide wherever our payment methods are supported.
2. Printed books (physical shipping)
Where we ship
We currently ship printed books to United States (all 50 states, DC and APO/FPO addresses) only. We do not ship printed books outside the United States at this time.
Processing time
Orders are prepared within 3-5 business days (Monday–Friday, excluding US federal holidays). Orders placed after 2:00 PM Central Time, on weekends or holidays are processed the next business day. During launches and holiday seasons processing may take a little longer; we will email you if your order is delayed.
Shipping methods, rates and delivery times
| Method | First book | Each additional book | Delivery time (after processing) | Carrier |
|---|---|---|---|---|
| Standard Shipping | $4.99 | +$1.50 | 3-7 business days | USPS Media Mail / Ground Advantage |
| Express Shipping | $12.99 | +$2.50 | 2-3 business days | USPS Priority Mail |
The exact shipping cost is calculated and shown at checkout before you pay. Delivery times are estimates provided by the carrier and start after your order has been processed and shipped.
Order tracking
When your order ships you will receive an email with your tracking number. Tracking may take up to 24 hours to update.
Addresses
- Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If you notice a mistake, email support@yourdomain.com as soon as possible - we can update the address if the order has not shipped yet.
- We ship to PO Boxes and APO/FPO/DPO military addresses via USPS.
- Orders returned to us as undeliverable can be reshipped (the customer pays the new shipping cost) or refunded minus the original shipping cost.
Lost, stolen or damaged packages
- If your tracking shows "delivered" but you cannot find the package, please check with neighbors and your local post office, then contact us within 14 days of the delivery date.
- If a package is lost in transit or arrives damaged, contact us within 14 days of delivery with your order number (and photos of the damage). We will send a free replacement or issue a full refund.
- Books are packed in protective mailers to prevent damage in transit.
Taxes and duties
Prices are in US dollars. Sales tax is added at checkout where required by law. Because we ship within the United States only, there are no import duties.
3. Mixed orders
If your order contains both ebooks and printed books, the ebooks are available for download immediately and the printed books are shipped separately as described above.
4. Questions
Contact us at support@yourdomain.com or +1 (000) 000-0000 (Monday - Friday, 9:00 AM - 5:00 PM (Central Time)).
MANSOFY STUDIO LLC, 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States